These conditions of use and other documents/conditions incorporated by reference as part of these conditions to use set out the conditions on which Neobric IT Solutions Private Limited ("Neobric" or "we" or "us" or "our") offers you (as defined hereinafter) access to the Website (as defined hereinafter) and such other services as are incidental and ancillary thereto. The term "Website" shall mean the website located at the www.unycare.com (including all sub-domains of the website) and mobile applications under the names and styles "Unycare - Doctor" and "Unycare - Patient". The guest users and registered users of the Website including (without limitation) the medical practitioners, patients, other users/visitors of the Website etc., are referred to as "you" or "your" or "yourself" or "user".
Please read these conditions of use and other documents/conditions incorporated by reference as part of these conditions of use carefully before using the Website (collectively "Conditions of Use"). By using the Website, you signify your agreement to be bound by these Conditions of Use. The Conditions of Use is published in compliance of, and is governed by the relevant provisions of Indian laws, including but not limited to:
In addition, when you are a medical practitioner using the Website, you will also be subject to the additional terms, guidelines and conditions applicable to a medical practitioner, which are available at https://www.unycare.com ("Conditions of Use by Medical Practitioner").
The Conditions of Use constitutes an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Without prejudice to the above, a PDF copy of these terms and conditions will be emailed to you (at the email id provided by you to us at the time of registration on the Website) with the subject line "Conditions of Use of Unycare".
Further, there may be additional conditions stated in the Website in connection with certain specific services provided on the Website governing your access and use of such services. You will be deemed to have agreed to such additional conditions in case you access and/or use of such service.
Use of the Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the Website only with the involvement of a parent or guardian.
Use of the Website is
If you use the Website, you are responsible for maintaining the confidentiality of your account details and password and for restricting access to your computer/electronic device to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
You hereby represent and warrant that the content and information that you provide on or through the Website
While we have taken precautions to avoid inaccuracies in the content of this Website, all content and information on the Website are provided, as is, without warranty of any kind. We do not implicitly or explicitly support or endorse any medical practitioner listed on the Website. Please note that the listings and details of the medical practitioners are merely hosted on the Website and are posted solely at the direction of the medical practitioners.
You agree, understand and acknowledge that the Website is an online platform that
Further, we/the Website do not offer any medical consultation including (without limitation)
You further agree and acknowledge that the Website is only a facilitator and is not and cannot be a party to or control in any manner any transactions and/or consultations made on the Website. Accordingly,
We offer services which allow a patient to choose his/her designated time for consulting a medical practitioner through the Website. However, this service does not allow patients to skip in front of other visitors of the selected medical practitioner and standard triage and queuing process of the medical practitioner.
Please note that our services or the Website should not be used for medical emergencies. We do not provide any emergency services. If you are experiencing a medical emergency, you are requested to dial the emergency services numbers applicable to your state/location in case of any emergency or contact your doctor/hospital directly.
We reserve the right to charge fees for the services provided on the Website and information relating to such charges/fees will be displayed on the Website, which may vary from time to time.
At no time shall any medical practitioner listed on the Website be deemed to be an employee or an agent of Neobric.
We may add new functionality, remove an existing functionality, modify and/or upgrade the Website, as we deem appropriate, from time to time.
You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer/electronic device to the Website and you must use the Website for lawful purposes only.
You must not use the Website for any of the following: for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam to cause annoyance, inconvenience or needless anxiety.
If you do post content or submit material other than 'sensitive personal information' covered under the SPI Rules, and unless we indicate otherwise, you grant us and our affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. Our use of the 'sensitive personal information' covered under the SPI Rules shall be governed by the Privacy Notice. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at its request.
If you believe that
The contact address of the grievance officer is set out below:Mahendra Penumathsa
In case you are a patient or any other user availing services of medical practitioner(s) through the Website, the following additional conditions are applicable to your use of the Website:
By scheduling an appointment with a medical practitioner through the Website, it is deemed that you have provided your consent to avail consultation from such medical practitioner. Provided however, you understand that certain services (such as psychiatric counseling, identified diagnostic services etc.) may require specific consents from you. You will not be provided such services, without your specific consent.
The medical practitioners listed on the Website have the right to reject provision of the services to you at any point of time in their sole discretion.
You hereby consent to the storage of your health records on the Website. You hereby consent to the sharing of such health records with the medical practitioners and other persons, who have been permitted by you, to access and/or receive such health records. You shall be deemed to have consented to such sharing of health records with a medical practitioner, if you have scheduled an appointment with such medical practitioner.
You shall, at all times, make yourself available at the appointed time for consulting the medical practitioner with whom you have scheduled the appointment, and shall consult the medical practitioner through the means provided in the Website.
Neobric grants you a limited non-assignable license to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Neobric. This license does not include the right to license, sub-license, assign and/or sell any rights to the Website including the rights to access; any resale or commercial use of the Website or its contents; and any collection and use of any listings, descriptions, or prices.
All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Neobric, its affiliates or its content suppliers and is protected by Indian and international copyright, authors' rights and database right laws. The compilation of all content on the Website is the exclusive property of Neobric and its affiliates and is protected by Indian and international copyright and database right laws. All software used on the Website is the property of Neobric, its affiliates or its software suppliers and is protected by Indian and international copyright and author' rights laws.
'Unycare' and other marks indicated on the Website are trademarks or registered trademarks of Neobric.
You shall not reproduce, duplicate, copy, sell, re-sell, or distribute for any commercial purpose or otherwise exploit, the Website or any portion of the Website (including but not limited to any copyrighted material, trademarks, or other proprietary information) without express written consent of Neobric, as may be applicable.
You shall not systematically extract/or re-utilise parts of the contents of the Website. In particular, you shall not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any (d) substantial parts of the Website. You shall also not create and/or publish your own database that features substantial (eg: listing of medical practitioners or online consultation facility) parts of the Website.
We may use third party service providers including for the settlement of payments and maintenance of the Website and we shall not be liable to you, under any circumstance, for the actions or inactions of any third-party service provider.
The Website may contain links to other independent third-party websites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Further, such Linked Sites may be created/posted by the users of the Website. We are not responsible for examining or evaluating, and we do not warrant or endorse these Linked Sites or the content of their websites. Such Linked Sites are not under our control, and we are not responsible for and do not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites. Neobric does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.
Since we act only as a facilitator, we shall not be liable, in any manner whatsoever, for any aspect of the arrangements, consultations and communication between the medical practitioners and the patients as regards the standards of services provided by the medical practitioners or otherwise including (without limitation) any negligence on the part of the medical practitioners. In no circumstances shall we be liable, for the failure of the medical practitioner to be available at the appointed time and cancellation or rescheduling of appointments, in any manner whatsoever. Further we shall not be liable, in any manner whatsoever, for the services provided by the medical practitioners.
The Website inter alia assists medical practitioners to list their services and schedule appointments with their patients, and such medical practitioners can voluntarily signup and register themselves on the Website. While we use all reasonable endeavors to verify the credentials and qualifications of the medical practitioners solely based on the documents submitted by such medical practitioners to us, it is not possible for us to be verify the credentials and qualifications of all the medical practitioners listed on the Website. Further, our verification of the credentials and qualifications of the medical practitioners is solely based on the documents submitted by such medical practitioners to us. As such, we shall not be responsible, in any manner whatsoever, in cases where the medical practitioner has submitted fake documents to us and/or fraudulently identified himself/herself as medical practitioner on the Website.
You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before entering into any consultation/transaction through the Website. We shall neither be liable nor responsible for any actions or inactions of users of the Website (including, without limitation, medical practitioners, patients etc.) nor any breach of conditions, representations or warranties by the users of the Website (including, without limitation, medical practitioners, patients etc.) and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between/among users of the Website (including, without limitation, medical practitioners, patients etc.).
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
You hereby expressly release Neobric and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of any user of the Website (including, without limitation, medical practitioners, patients etc.) and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
If, notwithstanding the other provisions, Neobric is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Website, Neobric's liability shall in no event exceed the greater of
A user can terminate his/her account on the Website at any time by following procedure set out in the profile page of your account.
We reserve the right to terminate any account in the following cases:
Once temporarily suspended, indefinitely suspended or terminated,
You acknowledge that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the Website accessible, the Website may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, access to the Website may be interrupted, suspended or terminated. You further understand that there may be interruptions in service or events on third-party sites that will impact your use of the Site and that are beyond our control to prevent or correct.
You shall indemnify and hold harmless Neobric, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You will be required to provide a valid phone number and an email id while registering on the Website. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the Website.
We reserve the right to make changes to our Website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the Website, unless any change to those policies or these conditions is required to be made by any law or government authority. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach any of these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Hyderabad, India.